ROBOWOKrice and noodle studio

privacy

Last updated: October 30, 2026

Robowok is run by 2726197 Ontario Inc. at 4-1876 Oxford St W, London, ON N6K 0J8. This page explains what we collect when you order online or use Robowok Rewards, what we use it for, and how to have it removed.

What we collect

  • When you order: your name, phone number, what you order, your pickup time and any order note. Your email only if you add one, for your receipt and the emails described below.
  • When you pay: your card details go straight to Square, our payment processor. We never see or store your full card number. Square tells us the card type, the last four digits and the result of its fraud checks. We also keep the IP address and browser used to place the order, in case a payment is disputed.
  • Robowok Rewards: your phone number, your sizzles balance and history, and anything you add yourself: first name, birthday (month and day only) and email. Your Rewards account is kept in Square's loyalty system.
  • Post for sizzles and bring a friend: the link or screenshot you hand in, and the phone number of a friend who joins through your link.
  • Texts you send to our number.
  • Your bag is saved in your own browser. When you log in, we set one cookie that keeps you logged in for up to 60 days. This site has no advertising or analytics cookies and no tracking tools.

Texts we send

We text the number you give us for these things:

  1. A 6-digit code when you log in to Robowok Rewards.
  2. A message when your order is ready for pickup.
  3. About 40 minutes after your order is ready, a text asking for a Google review. You get this at most once every 30 days, and only between noon and 9 pm.
  4. If you join Robowok Rewards, Square, which runs our rewards program, may also text you: a welcome message with a link to your rewards status, and updates when your sizzles change.

Reply STOP to any text and we will stop texting you. Reply START to turn texts back on. Message and data rates may apply. Replying STOP to a text from Square stops Square's texts only.

Emails we send

  • If you add an email at checkout, Square uses it to email your receipt.
  • If you're a Robowok Rewards member and we have your email, whether you gave it on our website, at the kiosk or at the counter, we may email you Robowok Rewards reminders and offers, for example when your welcome tickets are about to end or when you have sizzles to spend.
  • Square, which sends our marketing emails, may also email customers who have given us an email: a welcome offer, a request for your birthday and a birthday coupon in the week before it, an anniversary offer one week before the day you joined Robowok Rewards, and an offer if we haven't seen you in a while.
  • Every email has an unsubscribe link, and you can unsubscribe anytime. Unsubscribing from our emails doesn't stop Square's emails. Use the unsubscribe link in Square's email for those.

What we use it for

To make your order and hand it over, take payment, run Robowok Rewards, send you offers and reminders by email, answer your questions, handle refunds and payment disputes, and keep the business records tax law requires.

Who we share it with

We don't sell your information. Each of these companies gets only what it needs to do its job:

  • Square: payments, receipts, gift cards, Robowok Rewards and marketing emails.
  • Twilio: sends and receives our texts.
  • Google: sends our emails from info@robowok.com.
  • DigitalOcean: hosts this website on servers in Toronto.
  • Grok (mail.grokbot.com): the AI customer service tool we use. When you text our number (other than STOP, START or HELP), your message, your phone number and your latest order are passed to it so it can help us read and answer you.

Some of these companies may handle data outside Canada, mostly in the United States.

How long we keep it

Order and payment records: as long as Canadian tax law requires, generally six years. Login sessions: 60 days. Everything else: until you ask us to delete it.

Your choices

  • To see what we have about you, correct it or delete it, email info@robowok.com with your phone number. We reply within 30 days. We may have to keep order records that tax law requires. Deleting your Rewards account deletes your sizzles.
  • To stop texts, reply STOP. To stop emails, use the unsubscribe link in any of them.

Contact

info@robowok.com · 519-473-0201 · 4-1876 Oxford St W, London, ON N6K 0J8

Privacy questions: Privacy Officer, info@robowok.com

If you are not satisfied with how we handled your privacy question or request, you can complain to the Office of the Privacy Commissioner of Canada.

If this page changes, we will update the date at the top.